CERA Superstar

Terms & Conditions

This CERA Superstar loyalty program is exclusively designed only for South India (Andhra Pradesh, Telangana, Karnataka, Goa, Kerala, Tamil Nadu, Pondicherry) retailers considered by CERA-India. The program is starting from 1st March 2022 and participation in the program is voluntary.
Redemption can be done through an online catalog only
Products (covered under this Program) purchased from Authorized Dealers of CERA-India will only be considered for this Program
This Program cannot be clubbed with any other scheme/ program/offer unless otherwise approved in writing by CERA.
All South India (Andhra Pradesh, Telangana, Karnataka, Goa, Kerala, Tamil Nadu, Pondicherry) retailers are eligible for registration in CERA Superstar loyalty program, subject to validation from CERA sales team. Registering/registered member must not be CERA's employee, oﬃcer or agent, or an employee, oﬃcer or agent of any person or organization involved in the running of the program, and must not be a family relation of any such person.
New enrollment validation is a must in CERA Superstar loyalty program to enjoy program benefits.
Point's accrual is applicable only on the purchases made after a successful registration.
The value of 1 point will be INR 1/-.
You can get 3 points on every INR 100/- of CERA eligible product purchase.
Accrued points will be redeemed against products and vouchers available in the reward catalog until any further condition is applied by CERA.
General terms & conditions will be applicable on products, vouchers & gift cards available in the reward catalog.
Registered member/program members must share invoices with the program center within 1 month from the date of purchase to be eligible for loyalty reward points awarding.
Loyalty reward points are strictly awarded on pre-GST value only and there shall be no points awarded on any type of tax levied in the invoice(s) or any surcharges
All/any kind of tax on the products, vouchers & gift cards shall be borne by the registered member.
No loyalty reward points shall be awarded on any duplicate invoice shared.
Neither this program nor its terms and conditions shall be construed as a joint venture, agency relationship, or as granting of a franchisee.
CERA reserves the right to amend or withdraw the “CERA Superstar” at any point in time without giving any reason(s) and intimation(s) for the same.
The enrolling/registered members have to ensure that they furnish information in its true form and any misrepresented information concerning reporting purchases or fictitious registration in CERA Superstar loyalty program will result in permanent disqualification.
CERA reserves the right to revoke the benefits under this Program in the event of non production of any of the necessary documents and/or submission of the false, incorrect, misleading, or fraudulent document(s)/ information furnished by enrolling/registered members.
All registered members for disqualification/ expulsion from the program and other such programs/ incentive schemes, on the observation/report of any unfair trade practices being carried out in the program or otherwise and his/her reward amount can also be forfeited which shall be final, conclusive, and binding and will not be liable to be disputed or questioned.
Registered members/program members do not have the option to take CASH in exchange for any kind of rewards/incentives.
CERA will not be liable for any loss or damage, whether direct or indirect, caused to registered members due to withdrawal or change in the scheme.
All registered members will be rewarded as per the pre-defined awarding matrix set by CERA.
The points or any other benefits under the present Program are non-transferable. The validity of the points is ___ months from credit, post which points expire and cannot be used. (MT -this is necessary)
By submitting an application form and on registration, all registered members irrevocably acknowledge that all the terms and conditions have been fully read and understood by them.
Cera does not take any type of responsibility such as quality, after-sales service, warranty, performance, etc. on the third-party goods provided in the gift list.
This Program is run by Evolve Brands Pvt Ltd, having its registered oﬃce at 249 G AIHP Tower, Level 2, Udyog Vihar Phase 4, Gurugram Haryana India 122015 for augmenting business of Cera.
CERA shall not be liable for any technical, physical delay in transmission or submission of the entries by the members or any disruptions, losses, damages, computer-related malfunctions/ failures which affect the participation of the members, or any force majeure conditions or damages caused by Act of God, Governmental actions/restrictions/lockdown, pandemic/epidemic.
CERA shall also not be responsible for the non-availability of Stock(s) due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, or operational & technical issues.
Any disputes, controversies, and conflicts arising about the usage or non-usage of points shall be communicated to CERA. CERA will then appoint/authorize the committee to resolve the dispute at the earliest. The decision of CERA will be final. The present program runs to encourage retailers by way of sharing rewards and bringing transparency in the business transaction. It is not CERA's legal liability of any compulsory obligation towards retailers. Therefore, Retailers shall not claim it as their right or legal due. CERA holds and reserves all discretionary rights to change, modify and alter the rewards system without any prior notice to Retailers.
By entering the Program, members fully indemnify CERA and any of their respective parent companies, subsidiaries, aﬃliates, directors, oﬃcers, employees, and agencies from any liability whatsoever, and waive causes of action, related to any liability, claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Program.

FAQ's

Eligibility/ Who is eligible? / Who can register?

All Retailers of the states Andhra Pradesh, Telangana, Karnataka, Goa, Kerala, Tamil Nadu, Pondicherry (South India) are eligible to file registration in CERA Superstar program.

How and Where to Register?

- As mentioned above, Retailers of the states Andhra Pradesh, Telangana, Karnataka, Goa, Kerala, Tamil Nadu, Pondicherry (South India) can register through our weblink: www.cerasuparstara.com
- Retailers can also download for registration : app
- Retailers shall fill up all mandatory fields and submit it for authentication.

What is Authentication Process?

- On receipt of registration, CERA’s Sales Team will verify and authenticate the registration.
- Following successful authentication and approval, a unique Retailer ID and login credentials will be sent to the Retailer (hereinafter referred to as “CERA Superstar”) on the registered mobile number.
- All authentication, approval and enrolment process (i.e. TAT) will take 2-3 working days, subject to submission of accurate and correct details by the Retailer.

How to log in to the program?

On receipt of credentials, CERA Superstar shall use credentials to log-in and activate the account to be part of the program.

Bonus Points:

- After authentication, CERA will give 500 bonus points as joining bonus CERA Superstar.
- The Bonus points cannot be used for redemption on the first redemption call.
- CERA Superstar can use bonus points for redemption on the subsequent redemption call.
- Bonus points are neither transferable nor convertible into cash. The validity of the points is ___ months from credit, post which points expire and cannot be used. (MT - this is necessary according to me).

Where to Purchase the Eligible Products/SKUs?

- CERA Superstar can purchase the eligible products/SKUs from PAN India.
- The CERA Superstar must purchase an eligible SKU from the authorized and approved dealer of CERA.
- Except Tiles, all other products of CERA will be considered as eligible SKUs and the purchased price of eligible SKUs will help to earn reward points.
- CERA Superstar shall make a purchase with a valid invoice, the purchase without a valid invoice will not be considered.
- The invoice should be in the name of CERA Superstar i.e in the name of the Retailer’s firm.
- All invoices needs to be uploaded on the program app or on the microsite to earn reward points.

Where to register purchase and upload invoices?

- CERA Superstar shall log in through the app or on the microsite to upload all valid purchase invoices.
- All invoices from January 2022 onwards will be considered to earn reward points.
- The Invoices of only eligible SKUs/ CERA’s products will be considered in reward points calculation.
- CERA Superstar shall avoid uploading duplicate invoices.
- No reward points will be awarded on the duplicate invoices.
- All invoices are required to be uploaded within the limitation period.

What are the limitations and time-limit to upload invoices?

- To get the reward points, invoices are required to be uploaded within one (01) month from the date of issue/purchase.
- The transaction uploaded after one (01) month will be considered void and cannot be part of CERA Superstar program.
- The invoices uploaded beyond limitation will not be taken into consideration for any reward points calculation.
- All uploaded invoices will be sent for validation process through program.

What is the validation process?

- All uploaded invoices and transactions will be validated and examined by CERA Sales Team.
- CERA Sales Team will validate the value of invoices for the rewarding process.
- Non-validate invoices will be rejected and the reason for rejection will be informed to CERA Superstar via email, msg or by any written mode of communication.
- All validated values will be forwarded to the program center to run the reward point process.
- The entire validation process will take 2-3 business days.

How to earn through the reward point process?

- Rewards point can be earned simply by uploading purchase invoices.
- Reward points will be updated and allotted to CERA Superstar only after the invoice’s validation process.
- The reward points will be awarded only on the subtotal (Pre GST Value) i.e. purchase value/price of eligible SKUs.
Any kind of TAX AMOUNT, will not be taken into consideration for reward points and it is excluded and removed from the value of a net total of invoices.

What is the value of each Reward Point?

- CERA Superstar will be eligible for 3 reward points against the valid value of the purchase of every INR 100 on eligible SKUs.
- One (01) reward point = One (01) Rupee.
- Value of reward points will be updated by the program cell from time to time.
- CERA Superstar shall keep checking the status of reward points.

Where to check the status of Reward Points?

- CERA Superstar shall log in to check reward point status, it will be visible under the under-notification sections in the account.
- The programmed cell will update about reward status.
- Each month regular updates and figures of reward points will be sent through SMS on the registered mobile number.

How and What is Redemption Process?

- Reward points can be redeemed against various products, vouchers & gift cards available in the reward catalog.
- CERA Superstar shall log into mobile application or microsite to avail the facility,
Redemption delivery TAT for –

Electronic Gift Voucher (EGV) 3 to 5 working days.
Physical Gift Voucher (GV) 12 to 15 working days.
Products 4 to 6 weeks

- The vouchers can be used only as per terms and conditions mentioned in the vouchers.

What is the minimum requirement for reward points redemption?

- CERA Superstar needs minimum 500 reward points to activate their redemption call,
First Redemptions call:
- In the transaction of the first redemption call, 500 Bonus points cannot be redeemed or taken into consideration.
- The requirement of 500 rewards points for the first redemption call shall be generic points i.e. earned against the purchase value and validated reward points.
Subsequent Redemption call: - CERA Superstar can redeem the bonus points on subsequent redemption transactions.

Can CERA Superstar exchange or Transfer the Reward Points?

- In no case or event, the rewards points can be transferred to any other CERA Superstar and cannot be convertible into cash if not redeemed till the end of the program.

Can CERA Withdraw the reward program?

- CERA shall have discretionary right to withdraw this reward program anytime during the program period without giving any prior notice to the Retailers or CERA Superstar.
- CERA shall have discretionary power to change, amend, remove or modify any term or condition of the program without giving any prior notice to the Retailer/CERA Superstar.

What is the Legal Liability of CERA?

- It is truly a marketing and encouragement program for Retailers, to promote CERA’s product and boost up sales. Hence, CERA shall have no legal liability under this reward program.
- In case of early or pre-mature withdrawal of reward program, Retailer/CERA Superstar have no right to claim any loss, damage, future loss, pending and unclaimed reward points or its value etc. from CERA.
- CERA shall not be liable for any technical, physical delay in transmission or submission of the entries by the members or any disruptions, losses, damages, computer-related malfunctions/ failures which affect the participation of the members, or any force majeure conditions or damages caused by Act of God, Governmental actions/restrictions/lockdown, pandemic/epidemic.
- CERA shall also not be responsible for the non-availability of Stock(s) due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, or operational & technical issues.

What are the Rights of CERA Superstar under this program?

- CERA Superstar has the only right to claim the rewards points on valid invoices as per the terms mentioned hereabove.
- In case of any question or queries CERA Superstar can write to CERA and CERA will reply to resolve the queries of CERA Superstar.
- As it is a promotional and marketing program, CERA Superstar has no hold or ownership on the program and claims any kind of loss or damage from CERA if caused.
- CERA may remove or disqualify CERA Superstar/Retailer with immediate effect, if CERA found any misrepresentation, misleading, passing wrong information, uploading bogus and fabricated invoices or any other act which is considered to be unlawful act and all reward points will be forfeited and no vouchers will be given against reward points.
- The decision of CERA will be final on any matter pertaining to CERA Superstar program.

Where to Contact in case of any question or queries and feedbacks?

CERA Superstar can reach us by:
Ph: 18002026182, Mon-Fri 9.30 AM to 5.30 PM
Email: info@cerasuperstar.com
For any further clarification regarding the program at any point in time, CERA Superstar may contact to CERA’s Sales Person.
Or
To, Evolve Brands Pvt Ltd,
249 G AIHP Tower, Level 2,
Udyog Vihar Phase 4,
Gurugram Haryana India 122015.

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